LCRM Home Page
We provide a whole host of computer and network services. LCRM are based just outside of North London and Hertfordshire.
PC repairs and upgrades
Our main day-to-day jobs consist of speeding up customers' PCs. We accomplish this through hardware upgrades, diagnosing faulty or mismatched components, the LCRM system clean-up and finally your signed MOT-for-your-PC (or Mac but we haven't thought of a catchy line for you ... yet :).
Repairs and upgrades constitute the majority of our work, as mentioned, when we receive your computer for the first time our services include assisting you with making a decision on either upgrading your PC or Mac or supplying new or even refurbished equipment.
Many people still have working monitors, PC cases, DVD drives and various other components - without a knowledge of the hardware you may feel forced to purchase brand new computers and laptops. LCRM technicians can help by explaining - in simple terms, the options available to you. We can help you to keep your machine running for the next year or so - we call this 'putting a plaster on it :)' - at the other end of the scale we have been known to spend hours with our customers taking them to PC world and even once spending a few hours in the pub putting together a future-proof plan (on a serviette :)
Apple Mac repairs and upgrades
Mac upgrades on out of warranty equipment allows a fresh makeover to your MacBook, iMac, PowerBook or iPod. Many requests are for replacement hard drives, operating system upgrades and general repairs. We have established a reliable source for our Mac parts (Apple like to keep things in house and only ship parts to Authorised repair centres).
Or, if your Apple machine is within warranty we can provide a no hassle flat-rate service to organise collection/repair and delivery through an affiliated Apple authorised repair center.
Corporate Incident Response
If your company has experienced or suspects a security breach would you know what to do, or what not to do? Tracing back a digital footprint has to be treated like a crime scene and the first thing most uninformed people do is to trample all over the evidence.
Does your company have procedures in place to conform to industry compliance requirements or even have an acceptable disaster recovery plan. Helping us to help you ensures that if or when a disaster occurs, we don't get called out in the middle of the night and your hard earned cash is not being spent on overtime and data recovery.
A high percentage of our work requires recovery of operating system installations, photographs, music and office documents. The most difficult recovery job is one where a hard drive has experienced a disk head crash - you will know this has happened by a knocking sound coming from the hard drive. This is not to say your data cannot be recovered, but as the old saying goes prevention is better than cure.
Website design and hosting
LCRM provides website hosting, taking your website from an idea to 'putting it out there on the web'. Our technicians can design and host your website, or just host your website or even just design your website - whatever suites your needs.
Effectively our support and training structure has been designed to eliminate the need for first, second and third line support. Alll technicians herre at LCRM are trained under senoir staff gaining real world experience.
LCRM does not rely on a single server to host your websites - our policy is 'safety in numbers'. Distribute, distribute, distribute. At all times w have copies of your websites hosted on three different servers in three different locations around the world. In the event of one of the serversbeing offline - we can act fast and switch you straight over to a backup server.
Software
LCRM has invested time and money ensuring that we understand the products we recommend. Most of the time, using the same products that we support allows us to talk you through a problem without even seeing your machine. Need software ? we have got a solution for you, from anti-virus software in the home to operating system upgrades. We can supply and install Linux, Microsoft and Mac operating systems, please contact us for prices.
Backup and Security
Recent observations of virus infections, justified the move to the next level of protection services offered. A close affinity with Sophos anti-virus corporation allows a 24/7 support network for commercial requirements. Norton anti-virus provides a cost-effective solution for our home users.
At LCRM we believe that experience and theory together provide the best answer. A long standing relationship with The Open University allows our engineers to study whilst working. A continual development plan ensures that we stay up-to-date with industry developments.
Distribution
LCRM actively tests many software products, provides research and development within the open source community and networks with all leading brand manufacturers. We have established many wholesale distribution suppliers in order to bring our clients the most competitive prices on products.
Our philosophy
Hence our company name, repairs and maintenance provide the foundations for our company - we feel that our commitment to providing customer satisfaction is second to none and we never put in less than 100%. LCRM remember the days when the customer was always right and strongly agree with the saying 'if you haven't got customers you haven't got a business'.
Therefore, we base our work around you, as long as you are happy we are happy.
